DIGITALIZATION OF SUPPLY CHAIN - STS TRADING COMPANY – A QUALITATIVE CASE STUDY
Keywords:
Digitalization, Supply Chain, Trading Company
Abstract
While supply chain digitalization connects all parties to develop an efficient process, it is a complex task, especially in an underdeveloped country. This qualitative single holistic (single unit of analysis) case study revolves around exploring the obstacles that STS trading company has faced with regard to the digitalization of its supply chains and the mechanisms through which the case firm can improve its supply chain digitalization process. Using purposive sampling, ten semi-structured interviews were taken. The findings of this study have revealed that technology adoption, resistance to change, cost and investment issues, lack of skills and training, and supplier/partner collaboration restrict the ability of the case firm to digitalize its supply chains. Assessment and strategy development, collaboration, training and development, outsourcing, and use of consultants can assist the case firm in this regard. The outcomes of this study have implications for both academia and industry. This study bridges the gap between theoretical concepts and real-world implications, providing actionable insights for supply chain optimization.
References
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Parfenov A, Shamina L, Niu J, Yadykin V. Transformation of Distribution Logistics Management in the Digitalization of the Economy. Journal of Open Innovation: Technology, Market, and Complexity. 2021; 7(1):58. https://doi.org/10.3390/joitmc7010058.
S. Ahmed Khan, S. Kusi-Sarpong, H. Gupta, F. Kow Arhin, J. Nguseer Lawal and S. Mehmood Hassan, "Critical Factors of Digital Supply Chains for Organizational Performance Improvement," in IEEE Transactions on Engineering Management, doi 10.1109/TEM.2021.3052239.
Sarkis. J., Kouhizadeh. M. & Zhu, Q.S. (2020). Digitalization and the greening of supply chains, Industrial Management & Data Systems, 121:1, 65-85. https://doi.org/10.1108/IMDS-08-2020-0450
Syed Baber Ali. (2022). Industrial Revolution 4.0 and Supply Chain Digitization: Future of Supply Chain Management. South Asian Journal of Social Review (ISSN: 2958-2490), 1(1), 21–41. https://doi.org/10.57044/SAJSR.2022.1.1.220
Tashtoush, L. (2022). The Impact of COVID-19 Pandemic on the Relationship between Supply Chain Strategy and Organizational Performance. Asian Journal of Economics, Finance and Management, 4(1), 190–206.
Umar, M., Khan, S.A.R., Yusoff Yusliza, M., Ali, S. and Yu, Z. (2022), "Industry 4.0 and green supply chain practices: an empirical study", International Journal of Productivity and Performance Management,Vol. 71 No. 3, pp. 814-832. https://doi.org/10.1108/IJPPM-12-2020-0633
Yang. M, Fu. M, Zhang. Z. (2021). Technological Forecasting and Social Changehttp://hdl.handle.net/10871/125543
Zhao. N, Hong. J, & Lau, K.W. (2023). Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model, International Journal of Production Economics, 259
AlMulhim, A.F. (2021), "Smart supply chain and firm performance: the role of digital technologies", Business Process Management Journal, Vol. 27 No. 5, pp. 1353-1372. https://doi.org/10.1108/BPMJ-12-2020-0573
Attaran. M (2020). Digital technology enablers and their implications for supply chain management, Supply Chain Forum: An International Journal.
Bejlegaard, M., Sarivan, I.-M. and Waehrens, B.V. (2021), "The influence of digital technologies on supply chain coordination strategies", Journal of Global Operations and Strategic Sourcing, Vol. 14 No. 4, pp. 636-658. https://doi.org/10.1108/JGOSS-11-2019-0063
Blandine. A, Omar. B, & Angappa. G (2020). Digital supply chain: challenges and future directions, Supply Chain Forum: An International Journal,21:3, 133-138,
Cahyono, Y., Purwoko, D., Koho, I., Setiani, A., Supendi, S., Setyoko, P., Sosiady, M & Wijoyo, H. (2023). The role of supply chain management practices on competitive advantage and performance of halal agroindustry SMEs. Uncertain Supply Chain Management, 11(1), 153-160.
Cao.Y & Jiang.H. (2020). Study on Jingdong Company's Emergency Supply chain in the Context of Unconventional Emergency of Novel Coronavirus Pneumonia. E3S Web of Conferences 235, 03026 (2021)
Chauhan. S, Singh. R. Gehlot. A., Akram. SV, Twala. B & Priyadarshi. N (2020) Digitalization of Supply Chain Management with Industry 4.0 Enabling Technologies, A Sustainable Perspective. Processes2023,11: 9 https://doi.org/10.3390/pr11010096
Hallikas, J., Immonen, M. and Brax, S. (2021), "Digitalizing procurement: the impact of data analytics on supply chain performance", Supply Chain Management, Vol. 26 No. 5, pp. 629-646. https://doi.org/10.1108/SCM-05-2020-0201
Harju, A., Hallikas, J., Immonen, M. and Lintukangas, K. (2023), "The impact of procurement digitalization on supply chain resilience: empirical evidence from Finland", Supply Chain Management, Vol. 28 No. 7, pp. 62-76. https://doi.org/10.1108/SCM-08-2022-0312
Hautala-Kankaanpää. T (2022). The impact of digitalization on firm performance: examining the role of digital culture and the effect of supply chain capability. Emerald Publishing Limited. 28: 8, 2022pp. 90-109 https://www.emerald.com/insight/1463-7154.htm
https://doi.org/10.1080/16258312.2020.1751568
https://doi.org/10.1080/16258312.2020.1816361
Iqbal, T., & Ahmad, S. (2022). Transparency in humanitarian logistics and supply chain: The moderating role of digitalization. Journal of Humanitarian Logistics and Supply Chain Management.
Ivanov, D "Digital Supply Chain Management and Technology to Enhance Resilience by Building and Using End-to-End Visibility During the COVID-19 Pandemic," in IEEE Transactions on Engineering Management, doi: 10.1109/TEM.2021.3095193.
Khaddam. A, Irtaimeh. H & Bader. B. (2020). The effect of supply chain management on competitive advantage: The mediating role of information technology. Uncertain Supply Chain Management, 8(3), 547-562.
Khan, A. U., & Ali, Y. (2023). Enhancement of resilience and quality of cold supply chain under the disruptions caused by COVID-19: A case of a developing country. Australian Journal of Management, 48(2), 341–365. https://doi.org/10.1177/03128962221095596
Kim, H.K & Lee C.W(2021). Relationships among healthcare digitalization, social capital, and supply chain performance in the healthcare manufacturing industry. International Journal of Environmental Research and Public Health,18:4
Kittipanya-ngam. P & Hua. TK (2021). A Framework for Food Supply Chain Digitalisation: Lessons from Thailand,
Lee.S.Y.(2021). Sustainable Supply Chain Management, Digital-Based Supply Chain Integration, and Firm Performance: A Cross-Country Empirical Comparison between South Korea and Vietnam.Sustainability,13:13 https://doi.org/10.3390/su13137315
Li, D, Li, D, Liu, Y& Shou, Y. (2022). Digitalization for supply chain resilience and robustness: The roles of collaboration and formal contracts. springer.com and journal.hep.com. 10(1): 5–19.
Li, Y, Li, D, Liu, Y& Shou, Y (2023) Digitalization for supply chain resilience and robustness: The roles of collaboration and formal contracts, Frontiers of Engineering Management, 10(1): 5–19 https://doi.org/10.1007/s42524-022-0229-x
Liu. K.P, & Chiu.W (2021). Supply Chain 4.0: the impact of supply chain digitalization and integration on firm performance, Asian Journal of Business Ethics,10:2, 371-389https://doi.org/10.1007/s13520-021-00137-8
Nasiri. M, Ukko. J, Saunila. M & Rantala, T. (2020). Managing the digital supply chain: The role of smart technologies, Technovation, 96-97https://doi.org/10.1016/j.technovation.2020.102121
Parfenov A, Shamina L, Niu J, Yadykin V. Transformation of Distribution Logistics Management in the Digitalization of the Economy. Journal of Open Innovation: Technology, Market, and Complexity. 2021; 7(1):58. https://doi.org/10.3390/joitmc7010058.
S. Ahmed Khan, S. Kusi-Sarpong, H. Gupta, F. Kow Arhin, J. Nguseer Lawal and S. Mehmood Hassan, "Critical Factors of Digital Supply Chains for Organizational Performance Improvement," in IEEE Transactions on Engineering Management, doi 10.1109/TEM.2021.3052239.
Sarkis. J., Kouhizadeh. M. & Zhu, Q.S. (2020). Digitalization and the greening of supply chains, Industrial Management & Data Systems, 121:1, 65-85. https://doi.org/10.1108/IMDS-08-2020-0450
Syed Baber Ali. (2022). Industrial Revolution 4.0 and Supply Chain Digitization: Future of Supply Chain Management. South Asian Journal of Social Review (ISSN: 2958-2490), 1(1), 21–41. https://doi.org/10.57044/SAJSR.2022.1.1.220
Tashtoush, L. (2022). The Impact of COVID-19 Pandemic on the Relationship between Supply Chain Strategy and Organizational Performance. Asian Journal of Economics, Finance and Management, 4(1), 190–206.
Umar, M., Khan, S.A.R., Yusoff Yusliza, M., Ali, S. and Yu, Z. (2022), "Industry 4.0 and green supply chain practices: an empirical study", International Journal of Productivity and Performance Management,Vol. 71 No. 3, pp. 814-832. https://doi.org/10.1108/IJPPM-12-2020-0633
Yang. M, Fu. M, Zhang. Z. (2021). Technological Forecasting and Social Changehttp://hdl.handle.net/10871/125543
Zhao. N, Hong. J, & Lau, K.W. (2023). Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model, International Journal of Production Economics, 259
Published
2024-01-31
How to Cite
Nawaz, T. (2024). DIGITALIZATION OF SUPPLY CHAIN - STS TRADING COMPANY – A QUALITATIVE CASE STUDY. Excellent Education, Science and Engineering Advances Journal, 3(1), 34-41. Retrieved from https://ojs.nubinsmart.id/index.php/eeseaj/article/view/285
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Articles
